The problem
Every missed call is a job — and a review — walking away
In home services, the phone still drives the business. But a phone only works when someone can answer it, and your best people are on the tools, not at a desk. Calls ring out during jobs, at lunch, in the evenings, and all weekend. Most callers won't leave a voicemail — they just call the next company. The highest-value calls of all, the 2am emergencies, are the ones most likely to be missed.
Hiring a receptionist helps during the day, but it's a fixed salary that still doesn't cover nights, weekends, or two calls at once. You end up paying for cover you don't fully use, and still missing work.
What we build
An AI receptionist that sounds like your best one
A Vagus Labs voice agent is a natural-sounding AI that answers your phones the way a great front-desk person would — warm, confident, and completely on-brand. During onboarding we train it on your services, pricing bands, service area, availability, and the way you talk, so callers get real answers, not a menu. It handles unlimited calls at once and never has an off day.
How the system works
Picks up inbound, overflow, and after-hours calls on the first ring, in a natural human voice — no hold music, no "press one", no voicemail.
Handles real conversation: answers common questions about services, pricing, and availability, and captures the caller's details and job as it talks.
Recognises a genuine emergency versus a routine enquiry, and routes urgent call-outs straight to your on-call engineer while booking the rest.
Checks live availability and books the appointment there and then, sends a confirmation, and adds it to your CRM — no double-entry.
Makes outbound calls too: appointment reminders that cut no-shows, quote follow-ups, and post-job review requests that build your reputation.
Every call is transcribed, summarised, and logged, with a clean human hand-off whenever a call genuinely needs you — so nothing is lost.
What's included
Everything, done for you
- 24/7 inbound, overflow, and after-hours call answering
- Natural, on-brand voice trained on your business
- Live appointment booking into your calendar
- Emergency triage and routing to your on-call team
- Outbound reminders, quote follow-ups, and review requests
- Call transcripts, summaries, and CRM logging
- Seamless hand-off to a human when needed
- Call analytics and reporting
The outcome
Never miss a call again — without another salary
A voice agent gives you round-the-clock coverage for a fraction of the cost of even one front-desk hire, and it scales to any call volume without breaking a sweat. You capture the after-hours emergencies you used to lose, free your team from the phones, and turn every ring into a booked, confirmed job.
Figures are representative of typical deployments. Actual results depend on trade, region, call volume, and average job value.